Privacy Policy
Last updated Jul 10, 2026
The short version: we do not sell your information, and we do not share or sell customer or patient data. We collect only what we need to run our website and provide our services, and you can contact us about your information at any time at support@unified-solutions.io.
Who we are
Unified Solutions builds software for EMS and Fire agencies, including patient care reporting, dispatch, billing, scheduling, and related applications. This policy describes how we handle information collected through this website and how we treat the data our customers entrust to us. It applies to unified-solutions.io; use of our applications is also governed by the service agreements in place with your agency.
Information we collect
When you request a demo or trial, contact us, or sign up for our services, we collect the information you provide: your name, position, email address, phone number, organization name, state, and details about your operation and interests. Like most websites, our servers also record basic technical information such as IP addresses and pages visited, and we use cookies that are necessary for the site to function, such as session and security cookies.
Patient and health information
Our applications process protected health information on behalf of the EMS and Fire agencies that use them. That information belongs to the agency and its patients, and we process it only to provide our services, under our agreements with each agency, including business associate agreements where required by HIPAA. This website itself does not collect patient information, and patient data is never used for marketing or advertising.
How we use information
We use the information you give us to respond to your inquiries, set up demo and trial accounts, provide and support our services, and tell you about products you have expressed interest in. We use technical information to keep the site secure and working properly.
We do not sell or share your data
We do not sell, rent, or trade customer or patient data or information, and we do not share it with third parties for their own marketing purposes. Information is disclosed only to service providers who process it on our behalf under contract (for example, hosting and communications providers), when required by law, or with your direction or consent.
Security
We protect information with administrative, technical, and physical safeguards appropriate to its sensitivity, including encryption in transit, access controls, and audit logging. No method of transmission or storage is completely secure, but we work to protect your information and to respond quickly if an issue arises.
Retention
We keep information for as long as it is needed to provide our services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. Data belonging to a customer agency is retained and returned or deleted according to that agency’s agreement with us.
Your choices
You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time. If your information was collected on behalf of an EMS or Fire agency, we may direct your request to that agency, since the data belongs to them.
Children
Our website and services are intended for use by public-safety professionals and their agencies. They are not directed to children, and we do not knowingly collect personal information from children through this website.
Changes to this policy
If we make material changes to this policy, we will update this page and revise the date at the top. Continued use of the site after a change means the updated policy applies.
Contact us
Questions about this policy or about your information can be sent to support@unified-solutions.io, or call us at (234) 274-1811.
Turnstile Privacy Addendum
Last updated Jun 18, 2025
We use Cloudflare Turnstile on our forms to tell human visitors apart from bots and block automated abuse. Cloudflare's Turnstile Privacy Addendum, which describes how Turnstile processes data, is reproduced below.
1. Introduction
Turnstile, developed by Cloudflare, Inc. (Cloudflare), is a pro-privacy website security tool that processes minimal Signals (as defined below) solely to protect web properties against malicious activity by distinguishing human users from bots and blocking bot traffic.
Cloudflare does not control whether a website chooses to use Turnstile; instead, we make Turnstile available to any website that is looking for a way to detect and block bot traffic.
2. Scope of this Addendum
This Turnstile Addendum is supplemental to Cloudflare's main Privacy Policy. It provides additional information specific to your use and interaction with Turnstile. This Addendum also applies to the personal data processed using Cloudflare's Challenge Platform, and any reference to "Turnstile" in this addendum applies equally to the Challenge Platform.
The Cloudflare Privacy Policy continues to apply to your use and interaction with Turnstile, except where this Turnstile Addendum provides more specific information. In those cases, the more specific information will apply instead.
3. Information We Collect
Cloudflare Turnstile processes a variety of client-side signals ("Signals") such as client IP address, TLS Fingerprint, User-Agent Header and Sitekey and associated origin. Cloudflare does not have the ability to directly identify any individuals from any of the Signals Turnstile collects, including IP addresses.
4. How We Use Information We Collect
(i) Bot detection and blocking
Turnstile is a tool to protect web properties by distinguishing human users from bots and blocking any detected bot traffic that could otherwise harm the safety and security of that property.
It does so by evaluating the Signals listed above specific to both the website visitor and the website visited. The purpose of collecting these Signals is not to identify, profile or target any individuals but solely to detect and block bots. The Signals collected by Turnstile are strictly necessary for this purpose (i.e. detecting and blocking bots to enable visitors to enjoy a safe and secure experience when visiting websites that have implemented Turnstile).
Cloudflare is a data processor of Signals that we process to provide the Turnstile service to our customers, that is, securing our customers' websites. This means that we process Signals for this purpose on behalf of, and pursuant to instructions issued by, our website operator customers (who are the data controllers of any data processed for this purpose). If you have questions, or wish to exercise any data protection rights, regarding Cloudflare's processing of Turnstile data to provide our service, please contact the relevant website operator.
(ii) Improving Turnstile's bot detection capabilities
Cloudflare also processes the Signals described in this Privacy Notice to improve Turnstile. This is necessary to refine and improve our bot detection algorithms in order to respond to evolving bot threats, and to maintain the security of the web properties that website visitors choose to visit.
Cloudflare is a data controller of Signals that we process to improve Turnstile's bot detection capabilities. This Turnstile Privacy Notice (in conjunction with Cloudflare's main Privacy Policy) governs our processing of Signals for this purpose.
5. Notice to EU and UK Residents
To the extent that the data described in the Turnstile Privacy Notice qualifies as personal data, then:
When processing this personal data as a processor to protect our customers' websites, our customers, as controllers, determine the lawful basis of this processing, and we process this data under their instruction and on their behalf; and
When processing this personal data as a controller, we rely on our legitimate interests in improving the effectiveness of Turnstile's bot detection capabilities to process this Turnstile data.
6. Cookies
The Signals collected by Turnstile are strictly necessary for the purpose of detecting and blocking bots to enable visitors to enjoy a safe and secure experience when visiting websites that have implemented Turnstile.
For more information about the cookies used by Cloudflare, please check our Cookie Policy and our Turnstile Developer Docs.
Contact for Privacy Concerns
If you have questions or concerns about this Turnstile Privacy Notice or your personal data processed through Turnstile, please contact Cloudflare's Data Protection Officer at dpo@cloudflare.com.