Platform Features

Employees can quickly access their full monthly schedule at a glance. Clicking on any date reveals shift details, available shift bids, and the full lineup for the day—ensuring they always know who’s working alongside them.

Employees can quickly identify available shifts and submit bids with just a click. The open shifts link takes them directly to the bidding section, where they can request any available shift. Pending bids can be canceled by the employee, but once approved, only an admin can revoke the assignment.

The Template Manager gives administrators a streamlined way to review and manage shift templates. By organizing shifts by resource, you can easily see all employees assigned to each template. Quickly create, edit, or delete templates to keep your scheduling system efficient and up to date.

The Template Builder makes it easy to create complete shifts in just a few clicks. Built around resources, it allows you to add as many shift slots as needed—whether for a single-person unit like a wheelchair van or a full engine crew. Choose from prebuilt rotations or create custom ones, making shift creation faster and more flexible than ever!

EMS and Fire departments have unique and varied scheduling needs, often requiring multiple shift rotations. Our flexible rotation builder lets you create and customize rotations to match your organization’s scheduling structure. Assign rotations to shift templates or apply them to individual shifts within the template manager. Best of all, once a rotation is created, it can be reused across any shift or template—saving time and ensuring consistency!

Never miss an update! Receive automatic text notifications whenever you’re assigned or removed from a shift, or when your schedule is published—keeping you informed in real time.

Save time and streamline communication with built-in SMS messaging. Send real text messages—not email-based texts—to individual employees or entire groups. Messages are delivered instantly, ensuring your team stays informed within seconds.

Gain a complete, high-level overview of your entire operation with a single, easy-to-read interface. Track unit locations, active and pending incidents, and resource availability in real time, ensuring dispatchers make fast, informed decisions. With everything in one place, coordination becomes seamless and efficient, keeping your team ready for whatever comes next.

Speed matters in emergency response. Our streamlined incident entry system allows dispatchers to create calls in seconds by requiring only the most critical information. With a focus on efficiency, units can be dispatched immediately, while additional details can be added as needed—ensuring faster response times and better outcomes.

With Intelligent Dispatch, our system automatically calculates the distance and travel time from each unit to the incident or emergency scene. Dispatchers see both miles and estimated time, allowing for more accurate and efficient resource allocation. By providing real-time, data-driven insights, it ensures that the closest and quickest unit is always dispatched, improving response times and overall operational efficiency.

With Google Address Search & Auto-Complete, dispatchers can quickly and accurately search for addresses and auto-complete entries, reducing the chance of errors. The system predicts and suggests addresses as you type, speeding up the process of creating calls and ensuring accurate location data for faster, more efficient response times. This feature helps minimize delays and ensures units are sent to the right location.

Non-Emergency Transport Scheduling allows you to plan ahead with a comprehensive calendar view, making it easy to preschedule transports based on patient needs. By visually managing your transport resources in real-time, you can ensure the right units are available when needed and prevent over-scheduling. This feature streamlines planning, ensuring efficient use of resources and reducing scheduling conflicts.

Eliminate unnecessary radio traffic and streamline communication with real-time status updates from the Mobile Data Terminal (MDT). Crews can update their status—en route, on scene, transporting, and more—with a single tap, ensuring dispatchers have live, accurate information without being tied up managing manual updates. This improves efficiency, reduces workload, and enhances situational awareness for everyone.