Faster Response. Smarter Dispatch. Safer Communities.
Every second counts in emergency response. Your dispatch center is the heartbeat of your operation, and legacy systems slow you down. Unified Solutions' AI-powered CAD platform combines real-time GPS tracking, intelligent unit assignment, and seamless crew communication into one intuitive interface.
No payment info required • Full access to all features
Unified Solutions' AI-powered CAD platform combines real-time GPS tracking, intelligent unit assignment, and seamless crew communication into one intuitive interface, turning your dispatch center into the heartbeat of a faster, smarter operation.
See Computer-Aided Dispatch in action
Watch the Computer-Aided Dispatch intro from Unified University for a quick tour of how it works.
The Real Cost of Outdated Dispatch
Your team deserves better than systems built for yesterday's challenges.
Manual Data Entry = Wasted Minutes
Legacy CAD systems require dispatchers to manually enter address, call type, priority, notes, and unit details, sometimes across multiple screens. Each keystroke is a second lost. In emergency response, those seconds determine outcomes.
Fragmented Communication Kills Coordination
When your dispatch system doesn't talk to your MDTs, ePCR system, or messaging platform, you're managing multiple conversations about the same incident. This fragmentation creates gaps, delays crew response, and increases risk.
Blind Allocation Leads to Poor Unit Assignment
Manual unit selection or basic proximity-based dispatch ignores critical context: crew fatigue, specialty certifications, equipment status, and real-world travel time (not straight-line distance). Smart dispatch considers all variables.
No Real-Time Visibility = No Accountability
Without live GPS tracking and status updates, you can't see unit location, patient load status, or en-route time. You can't optimize secondary calls. You can't provide accurate ETAs to hospitals. You're reacting instead of orchestrating.
Unified Solutions solves each of these.
Works on Any Device, Anywhere You Work
Access your complete EMS platform from desktop, tablet, or mobile. Our responsive design ensures full functionality across all devices, so your team can work from anywhere.
Cross-Platform Design
Use the devices you already have, no expensive hardware required. Works seamlessly on Windows, Mac, iOS, and Android.
No Hardware to Buy
Use the devices your team already owns. Windows, Mac, iOS, and Android all work, with no special equipment required.
Desktop, tablet, or mobile, your platform goes where you go.
Built for Speed
Command at a Glance
Your whole operation fits on one screen. See every unit location, every active call, and every crew status in real time.
Rapid Dispatch
Enter a call quickly with smart search that finds addresses instantly, so first-response units get on their way without delay.
Real-Time MDT Integration
Your crews don't disappear into the field anymore. From the moment they acknowledge dispatch until they clear the call, dispatch sees exactly where they are and what they're doing. Connected crews are safer crews.
Rapid Dispatch & Incident Management
Create and manage incidents with speed and precision, built specifically for ambulance operations
Lightning-Fast Incident Creation
Simple, streamlined incident form lets you capture essential call details quickly. No unnecessary fields cluttering your workflow, just what ambulance dispatchers need.
Google Location Search
Integrated Google Maps search with auto-complete makes finding addresses effortless. Start typing and select from suggested locations, no more manual address entry.
Smart Call Types & Priorities
Quickly select from predefined call types (911, Transfer, Standby, Dialysis, Wheelchair, etc.) and assign priority levels to ensure proper resource allocation.
Comprehensive Call Notes
Capture detailed call information, special instructions, and patient needs right in the incident form. All notes flow seamlessly to crews and documentation.
Unit Management & Crew Coordination
Track every ambulance, crew, and status update in real-time with complete operational visibility
Real-Time Unit Map
Live map displays all ambulances with color-coded status indicators. Zoom, pan, and click units for instant details, know exactly where your fleet is at all times.
Multi-Status Tracking
Track units through their complete workflow: Available, Dispatched, Enroute, On Scene, Patient Contact, Transporting, At Hospital, and Clearing. Every status change is timestamped automatically.
Crew Assignment
Assign crew members to incidents and units with ease. Track who's working, who's available, and maintain complete accountability for every transport.
Unit Details & History
View unit information including current location, assigned crew, equipment status, and recent call history. Everything you need to make informed dispatch decisions.
Scheduling & Non-Emergency Transports
Manage scheduled transports, dialysis runs, and routine transfers with dedicated planning tools
Calendar View
See all scheduled transports in an intuitive calendar interface. Drag-and-drop scheduling makes planning dialysis runs, facility transfers, and routine transports effortless.
Scheduled Transport Planning
Create scheduled transports with pickup times, recurring appointments, and route optimization. Perfect for dialysis centers, nursing homes, and facility transfers.
Recurring Appointments
Set up recurring transports for regular patients, dialysis appointments, therapy sessions, routine checkups. The system handles the scheduling automatically.
Communication & Alerts
Keep crews, dispatchers, and facilities connected with automated notifications
Automated Notifications
Automatic alerts to crews via MDT when dispatched, notifications to facilities when units are enroute, and updates when status changes occur.
Contact Management
Store and access facility contacts, patient phone numbers, and crew contact information. Click to call directly from the CAD interface.
Data Flow & Integration
Seamless connectivity with ePCR, billing, and other systems eliminates redundant data entry
ePCR Auto-Population
CAD data flows directly into CloudPCR: address, call type, dispatch times, crew assignments. Crews never re-enter what dispatch already captured.
Patient Lookup Integration
Search and import patient demographics, medical history, and previous transport notes from your ePCR database. Dispatch has the context crews need.
Automatic Time Capture
Every critical timestamp, call received, dispatched, enroute, on scene, patient contact, at hospital, clear, captured automatically for compliance and billing.
Reporting & Operations Management
Comprehensive analytics and reporting tools to understand your operation and drive improvements
Operational Reports
Pre-built reports show response times, unit utilization, call volume by type, peak hours, and crew productivity. Export to Excel for deeper analysis.
Multi-Tab Workspace
Open multiple tabs simultaneously: view map, calendar, and incident list at once. Especially powerful on multi-monitor setups for dispatch centers.
Customizable Call Types
Configure call types, priority levels, and status workflows to match your agency's specific needs. The system works your way, not the other way around.
Simple, Transparent Pricing
Prices published, nothing hiddenStart with your first app free. Scale as you grow. No hidden fees. CAD and NEMT modules are both included with the pricing below.
First App
Start with CAD at no cost. Full features, no commitment.
Freeforever
Demo Full Platform- Dedicated Local EMS Liaison
- Real-time unit GPS tracking
- Intelligent dispatch & incident management
- Google location search integration
- Multi-status unit tracking
- Calendar view for scheduled transports
- Automatic compliance timestamps
- Mobile Data Terminal (MDT) integration
- Crew assignment & management
- Operational reports & analytics
- Multi-tab workspace
Pro
Full-powered CAD for your entire fleet
$45/ unit monthly
Demo Full Platform- Dedicated Local EMS Liaison
- Real-time unit GPS tracking
- Intelligent dispatch & incident management
- Google location search integration
- Multi-status unit tracking
- Calendar view for scheduled transports
- Automatic compliance timestamps
- Mobile Data Terminal (MDT) integration
- Crew assignment & management
- Operational reports & analytics
- Multi-tab workspace
- ePCR auto-population
Enterprise
Tailored solutions for large operations with custom needs
Custompricing
Contact Sales- Everything in Pro
- Custom integrations
- Custom development
- Custom training programs
- On-site implementation and training
All plans include free updates, security patches, and access to new features.
Get Paid What You've Earned
Stop leaving money on the table. Our EMS billing experts deliver faster claims, higher collections, and complete visibility into your revenue. See exactly how much you could recover with a free billing performance review.
Guaranteed results within 90 days • Free billing performance review • No long-term contracts
Works better together
Computer-Aided Dispatch connects with the rest of the Unified Solutions platform.
See the platform in action
Tell us which apps you are interested in and we will set up a walkthrough tailored to your agency.
Demo Full Platform