Gain a complete, high-level overview of your entire operation with a single, easy-to-read interface. Track unit locations, active and pending incidents, and resource availability in real time, ensuring dispatchers make fast, informed decisions. With everything in one place, coordination becomes seamless and efficient, keeping your team ready for whatever comes next.

Speed matters in emergency response. Our streamlined incident entry system allows dispatchers to create calls in seconds by requiring only the most critical information. With a focus on efficiency, units can be dispatched immediately, while additional details can be added as needed—ensuring faster response times and better outcomes.

Eliminate unnecessary radio traffic and streamline communication with real-time status updates from the Mobile Data Terminal (MDT). Crews can update their status—en route, on scene, transporting, and more—with a single tap, ensuring dispatchers have live, accurate information without being tied up managing manual updates. This improves efficiency, reduces workload, and enhances situational awareness for everyone.

With Intelligent Dispatch, our system automatically calculates the distance and travel time from each unit to the incident or emergency scene. Dispatchers see both miles and estimated time, allowing for more accurate and efficient resource allocation. By providing real-time, data-driven insights, it ensures that the closest and quickest unit is always dispatched, improving response times and overall operational efficiency.

Save time and streamline communication with built-in SMS messaging. Send real text messages—not email-based texts—to individual employees or entire groups. Messages are delivered instantly, ensuring your team stays informed within seconds.

Non-Emergency Transport Scheduling allows you to plan ahead with a comprehensive calendar view, making it easy to preschedule transports based on patient needs. By visually managing your transport resources in real-time, you can ensure the right units are available when needed and prevent over-scheduling. This feature streamlines planning, ensuring efficient use of resources and reducing scheduling conflicts.

With Google Address Search & Auto-Complete, dispatchers can quickly and accurately search for addresses and auto-complete entries, reducing the chance of errors. The system predicts and suggests addresses as you type, speeding up the process of creating calls and ensuring accurate location data for faster, more efficient response times. This feature helps minimize delays and ensures units are sent to the right location.

With Comprehensive Reports & Audits, gain access to detailed insights on every aspect of your operations. Whether it’s performance metrics, incident data, or compliance checks, our system generates accurate, customizable reports that help you track key activities. This feature ensures that you stay compliant, monitor trends, and make data-driven decisions to optimize response times and overall efficiency.

Incident Stacking allows dispatchers to assign multiple incidents to a unit, ensuring they’re aware of upcoming calls while completing their current assignment. This feature helps responders plan their route and manage their time more effectively, reducing delays and improving overall operational efficiency. By seeing future incidents in advance, crews can stay prepared and streamline their response to multiple calls.